Most positive period: 2025-08-13 (mean=0.086).
Most negative period: 2025-09-03 (mean=0.017).
| term | coef |
|---|---|
| overdraft | 4.275944 |
| fraud | 4.126616 |
| denied | 3.433058 |
| erroneous | 3.200109 |
| disputed | 3.154114 |
| suspicious | 2.465335 |
| unauthorized | 2.298348 |
| ref | 2.019261 |
| ticket | 0.772830 |
| port | 0.664804 |
| timestamp | sentiment_mean | count | rolling_mean | rolling_std | zscore | spike |
|---|---|---|---|---|---|---|
| 2025-07-09 | 0.043634 | 574 | 0.043634 | 0.000000 | 0.000000 | False |
| 2025-07-16 | 0.018188 | 628 | 0.030911 | 0.017993 | -0.707107 | False |
| 2025-07-23 | 0.043290 | 624 | 0.035038 | 0.014593 | 0.565538 | False |
| 2025-07-30 | 0.039770 | 621 | 0.033750 | 0.013591 | 0.442970 | False |
| 2025-08-06 | 0.050619 | 630 | 0.044560 | 0.005535 | 1.094747 | False |
| 2025-08-13 | 0.085805 | 616 | 0.058731 | 0.024066 | 1.124985 | False |
| 2025-08-20 | 0.059123 | 623 | 0.065182 | 0.018359 | -0.330033 | False |
| 2025-08-27 | 0.043011 | 628 | 0.062646 | 0.021613 | -0.908483 | False |
| 2025-09-03 | 0.017131 | 611 | 0.039755 | 0.021185 | -1.067950 | False |
| 2025-09-10 | 0.057415 | 634 | 0.039186 | 0.020413 | 0.893043 | False |
| topic | keywords | corr_with_sentiment |
|---|---|---|
| topic_0 | account, like, inquire, saving, overdraft, fraud | 0.341223 |
| topic_1 | report, writing, issue, suspicious, unauthorized, pending | -0.040391 |
| topic_2 | correctly, recent, processed, fraud, overdraft, deposit | -0.051491 |
| topic_3 | hold, need, transaction, high, value, erroneous | -0.258176 |
| topic_4 | fund, insufficient, disputed, approved, deposit, overdraft | -0.083368 |
| topic_5 | transaction, need, hold, urgent, successful, declined | 0.015024 |
Cluster 0: transaction, successful, urgent, pending, value, denied, high, declined, disputed, erroneous
Cluster 1: saving, inquire, like, account, overdraft, fraud, deposit, loan, payment, statement
Cluster 2: correctly, processed, recent, fraud, overdraft, deposit, mortgage, payment, balance, rate
Cluster 3: need, hold, urgent, erroneous, unauthorized, denied, flagged, successful, disputed, high
Cluster 4: issue, writing, report, suspicious, unauthorized, pending, successful, erroneous, declined, high
Cluster 5: insufficient, fund, disputed, approved, withdrew, charged, transferred, flagged, denied, resolved
Cluster 0:
urgent transaction 2241.65 fraud investigated
like urgent transaction 746.75 account investigated
unauthorized transaction 1974.07 interest rate flagged
Cluster 1:
would like inquire deposit saving account
would like inquire deposit saving account
would like inquire loan saving account
Cluster 2:
recent payment 1046.1 processed correctly
ref-9617 recent mortgage 3830.51 processed correctly
recent statement 4242.36 processed correctly
Cluster 3:
suspicious hold interest rate need disputed
ref-7751 pending hold fraud need denied
high-value hold payment need withdrew
Cluster 4:
writing report suspicious issue fraud
writing report suspicious issue account
writing report high-value issue deposit
Cluster 5:
statement deposited due insufficient fund
statement disputed due insufficient fund
loan flagged due insufficient fund